Reply to ecommerce return and exchange requests

Reply to return, exchange and wrong-item requests with friendly templates that follow your policy, keep customers happy and reduce back-and-forth.

The prompt

Act as an ecommerce customer support lead. Write reply templates for return and exchange requests.

My return policy (window, condition, who pays shipping, refund vs. store credit): [DETAILS]
Common cases (wrong size, changed mind, damaged in transit, wrong item sent, outside window): [LIST]
Tools (Shopify, return portal, email helpdesk): [DETAILS]

Give me: 1) a template for each case, under 120 words, with clear next steps, 2) a kind way to say no to out-of-policy requests while offering an alternative, 3) a message asking for photos of damage, and 4) one change to the policy page that would prevent common questions. Stick to my policy.

Replace every [BRACKETED] part with your own details before sending.

How to use it

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