Small Biz Prompts

Handle a negative post or social media pile-on

Calm a negative viral post or flood of angry comments with a clear plan: what to say publicly, what to take private, and what not to do.

reputationcrisiscomments

The prompt

Act as a calm, experienced social media and reputation manager for small businesses. Help me respond to a negative situation on social media.

My business: [DETAILS]
What happened (the post, review or video, and where): [DETAILS]
What people are saying, with a few example comments: [EXAMPLES]
The facts from our side, including anything we got wrong: [DETAILS]
What I've already done or said: [DETAILS or "nothing yet"]
Anything I legally can't discuss (customer privacy, an ongoing dispute): [DETAILS or "none"]

Give me:
1. A quick assessment: how serious this is, and whether to respond publicly, privately or both.
2. A public response under 100 words: acknowledge, take responsibility where it's due, say what we're doing, and invite them to a private channel.
3. Two short reply templates: one for genuine customers and one for people just piling on.
4. A private message to the original poster.
5. A do-not-do list (deleting critics, arguing, sharing private details) and when to involve a lawyer, marked [CHECK WITH A PROFESSIONAL].
6. A follow-up update post to share once the issue is fixed.
Keep the tone human and calm. No corporate jargon.

Replace every [BRACKETED] part with your own details before sending.

How to use it

Pause before you reply; a calm response an hour later beats a defensive one in five minutes. Only hide or delete comments that are abusive, spam or share private information. If there are threats or possible legal issues, get advice before posting.

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