Reply to a client unhappy with their service

Respond to a salon or spa client who's unhappy with a service: a caring reply, a public review response, a stylist note and a fix-visit checklist.

The prompt

Act as a calm, caring salon manager. Help me respond to an unhappy client.

Service they had and with whom: [DETAILS]
What they're unhappy about, in their words: [DETAILS]
Where they complained (DM, review, phone): [CHANNEL]
What I can offer (free fix within X days, partial refund, product): [OPTIONS]

Give me: 1) a reply that acknowledges their feelings, avoids blaming them or the stylist, and offers a clear next step, 2) a short public review reply if it's on Google or Yelp, 3) a note for the stylist about what to learn from it, and 4) a fix-visit checklist so the redo goes smoothly.

Replace every [BRACKETED] part with your own details before sending.

How to use it

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